Rental Policies
Rental Terms & Frequently Asked Questions
Everything you need to know about renting a scooter, motorcycle, car, or SUV in Shillong. Sourced from our verified policies with upfront terms and zero surprises.
Section 01
Documents Required
Summary Policy
Original driving licence and government ID (Aadhaar, Voter ID, or PAN card).
Common Questions
Original driving licence and government ID (Aadhaar, Voter ID, or PAN card). We inspect and verify the physical originals before handoff.
Yes you can provide a digital copy of your driving licence but it should be valid and in original form.
Section 02
Security Deposit
Summary Policy
Security deposit is collected at pick-up.
Common Questions
Security deposit is collected at pick-up. The deposit is fully refundable at drop-off following a standard vehicle walk-around inspection.
The security deposit is collected at the time of vehicle pick-up. It is collected in the form of UPI or cash. The security deposit is refunded at the time of vehicle drop-off following a standard vehicle walk-around inspection.
Section 03
Fuel Policy
Summary Policy
Return the vehicle with the same fuel level as at pick-up.
Common Questions
Return the vehicle with the same fuel level as at pick-up. The initial fuel gauge level is marked on your handover sheet at pickup.
No, fuel is not included in the rental price. You only pay for the fuel you use during your travel.
Section 04
Helmets & Safety Gear
Summary Policy
Helmets are mandatory as per law.
Common Questions
Yes, complimentary ISI-certified rider and pillion helmets are included with every scooty and motorcycle hire.
Helmets are mandatory as per law. Meghalaya traffic police enforce helmet laws for both the rider and pillion rider across all roads.
Section 05
Age Requirements
Summary Policy
As per Indian government rules (18+ for two-wheelers, 21+ for cars).
Common Questions
As per Indian government rules (18+ for two-wheelers, 21+ for cars). A permanent, valid driving licence is strictly required.
No, learner licences or provisional permits are not accepted for self-drive hire.
Section 06
Permitted Driving Areas & Routes
Summary Policy
No area restriction set by us.
Common Questions
No area restriction set by us. You can drive across Meghalaya circuits including Shillong, Cherrapunji (Sohra), Dawki, Mawlynnong, and Jowai.
Yes you can drive the vehicle outside Meghalaya to neighbouring states but there are some conditions. You need to inform us at the time of pick-up and we will provide you with the necessary documents. The vehicle is insured for third-party liability only.
Section 07
Damage & Accident Policy
Summary Policy
Hirer is responsible for accidental damage and vehicle safety as per rental terms.
Common Questions
The vehicle is insured for third-party liability only. Any damage to the vehicle is the responsibility of the renter. The security deposit will be used to cover the cost of repairs. If the cost of repairs exceeds the security deposit, the renter will be responsible for the difference.
In case of an accident or breakdown, you should immediately contact our phone number. We will guide you through the process and provide assistance.
Section 08
Cancellation & Modification Policy
Summary Policy
Flexible booking cancellation and modifications available on WhatsApp.
Common Questions
Yes you can cancel or reschedule your rental booking but there are some conditions. You need to inform us at the time of pick-up and we will provide you with the necessary documents.
In case of cancellation of booking, the refund will be processed within 24-48 hours.